Series 10: Webinar 2

DOCUMENTATION NIGHTMARES: COMBATING FALSE CLAIMS, OVER-STATED NEEDS AND UNREASONABLE REQUESTS

Tuesday, February 12, 2019 (Replay Available)

In the face of an ever-increasing number of students who are requesting accommodations, colleges and universities are struggling to deal with a significant percentage of those requests which they know to be false, exaggerated and/or unreasonable. In addition to consuming an enormous amount of staff time and energy, there are a disturbing number of these cases in which institutions are found to have violated the rights of the students and/or parents making such requests. What must be understood regarding these cases is that righteous indignation will not carry the day. Often colleges and universities suffer defeat not because they are wrong but because they address the suspect submissions and extreme demands using the wrong approach. The manner in which these requests are challenged and how decisions are made are key to whether an institution will prevail when faced with one of these cases.

In this webinar we will discuss the strategies and approaches that must be employed to satisfy an institution's compliance obligations. Topics that will be discussed include:

  • The proper manner in which to support a determination that documentation is insufficient.
  • How disputes or conflicts regarding documentation must be addressed.
  • The circumstances under which an institution is obligated to seek the input of medical experts or evaluators.
  • Key elements to include in any denial decision.
  • What OCR says is the proper way to question and ultimately place restrictions on the use of a service animal.

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